Privacy Policy

Last updated: November 4, 2026

This privacy policy explains how The AlterNetWays Company, LLC ("Assisted Rides", "we", "us") collects, uses and protects information through the Assisted Rides website (https://assistedrides.com) and the Assisted Rides mobile app for iPhone and Android (together, the "Service"). It covers:

1. Who is responsible for your information.
2. What information we collect, how it is used and with whom it is shared.
3. What the mobile app accesses on your phone.
4. The choices you have, including how to see, correct or delete your information.
5. How we protect your information and how long we keep it.

Who Is Responsible for Your Information

Assisted Rides is scheduling software used by nonprofit and community organizations that provide transportation and other services (each an "Organization"). If you are a rider, volunteer driver, staff member or other member of an Organization, your account was created by that Organization, and the Organization decides what information it keeps about you and how it uses it. We store and process that information on the Organization's behalf and only to provide the Service to it. We do not sell it, rent it or use it for advertising.

When an Organization is covered by the Health Insurance Portability and Accountability Act (HIPAA), we handle protected health information as that Organization's business associate, under our agreement with it.

If you contact us directly, for example through our website's contact form, chat or a demo request, we are responsible for that information.

Information We Collect

Depending on your role and what your Organization uses, the Service may hold:

• Contact information: name, email address, phone numbers, home and pickup addresses, and emergency contacts.
• Account information: your Member ID, password (stored in a protected form, never as plain text), role and notification settings. If you choose to sign in with Google or Facebook, we receive your email address and a sign-in token from that service. We do not receive your Google or Facebook password.
• Ride and service information: requested rides, errands and services, destinations, dates and times, cancellations, and notes added by you, your driver or your Organization.
• Mobility and accessibility needs: for riders, information such as use of a walker or wheelchair, or the type of vehicle needed. This may be health information, and it is used only to arrange suitable rides.
• Volunteer and driver information: availability, hours and miles driven, vehicle details, and, if your Organization asks for them, photos of your vehicle, driver's license or insurance card.
• Photos you add: a profile picture and any other photos you choose to upload.
• Messages: messages, texts and emails sent through the Service between members and the Organization's office.
• Device and technical information: a push notification token for your phone, the app version, and error reports the app sends when something goes wrong.
• Location, only if your Organization turns it on: see "Location" below.

How We Use Information

• To schedule, assign, remind and report on rides and services for your Organization.
• To send ride notices, reminders and messages by text, email and push notification.
• To sign you in, keep your account secure and prevent misuse.
• To provide support and fix problems.
• To produce the reports your Organization needs, for example for funders or required program reporting.

We do not use your information for advertising, and we do not sell or rent it to anyone.

What the Mobile App Accesses on Your Phone

• Notifications: the app asks for permission to send push notifications about your rides and messages. You can turn these off at any time in the app's notification settings or in your phone's settings.
• Camera and photos: the app asks for access only when you choose to take or upload a photo, such as a profile picture or a vehicle photo. It does not read your photo library otherwise.
• Location: see below.

Location

Location sharing is an optional feature that is turned off unless your Organization chooses to use it. If it is turned on, the app asks for your permission first, and uses your phone's location only while the app is open and in use, for example to show your position on a map during a ride. The app does not collect your location in the background. You can refuse or withdraw permission at any time in your phone's settings, and the rest of the app keeps working.

Who We Share Information With

Your information is shared:

• Within your Organization, with the staff and members who need it. For example, a driver assigned to your ride sees your name, pickup address and ride notes, and depending on your Organization's settings, riders may see their driver's name and contact details.
• With service providers that help us run the Service. They may use the information only to provide their service to us:
  • Rackspace (server hosting, United States)
  • Twilio (text messages and automated phone calls)
  • Mailgun (email delivery)
  • Google Firebase Cloud Messaging and Apple Push Notification service (push notifications)
  • Google Maps (addresses, maps and distances)
  • Apple Maps and Waze (only when you choose to open directions in one of these apps; their own privacy policies then apply)
  • Google Analytics (website usage statistics; see Cookies below)
  • Chatbase (the help chat on our website)
  • accessiBe (the website accessibility tool)
• When required by law, for example to respond to a valid court order, or to protect the safety of a person.

We do not share your information with data brokers or advertisers.

Text Messages

If your Organization sends ride notices by text, message and data rates may apply. You can reply STOP to stop receiving texts, or ask your Organization to change your notification settings.

Your Choices and Rights

You can do the following at any time:

• See and update much of your own information in the app or on the website, including your profile, contact details and notification settings.
• Ask to see what information is held about you.
• Ask for information to be corrected.
• Ask for your account and information to be deleted (see below).
• Opt out of marketing emails from us, using the link in the email or by contacting us.
• Tell us about any concern you have about how your information is used.

Because your Organization controls your account, it is usually quickest to ask your Organization's office first. You can also contact us directly, and we will work with your Organization to answer your request.

Deleting Your Account

To delete your account and information, ask your Organization's office, or email us at privacy@alternetways.com from the email address on your account (or include your name, Organization and phone number so we can find it). We will confirm the request with you and your Organization, then delete or de-identify your account and personal information within 30 days. Some ride records may be kept in a form that no longer identifies you, when your Organization needs them for required reporting.

How Long We Keep Information

We keep information for as long as your Organization uses Assisted Rides and needs it, or until it is deleted as described above. When an Organization stops using Assisted Rides, we return or delete its information according to our agreement with it. Backups are kept for a limited time and then overwritten.

Security

We take precautions to protect your information. All information sent between your browser or the app and our servers is encrypted (look for "https" and the lock icon in your browser). Passwords are stored in a protected form. Access is limited by role, so members see only what their role allows, and only our employees who need information to do their job, for example for support, can access it. Our servers are kept in a secure data center in the United States.

No system is perfectly secure. If we learn of a security incident that affects your information, we will notify your Organization, and you where required, as the law requires.

Cookies

Our website uses cookies. Some are needed to sign you in and keep you signed in. We also use Google Analytics to understand how the website is used, and the Chatbase help chat and the accessiBe accessibility tool, which set their own cookies to work. We do not use advertising cookies. You can block or delete cookies in your browser settings, but you may then need to sign in each time you visit. The mobile app does not use cookies for advertising or tracking.

Children

The Service is meant for Organizations and their adult members. We do not knowingly collect information from children under 13 except when an Organization enters it to arrange a ride, for example for a child traveling with a parent or guardian.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage you to read the privacy statements of any other site that collects personally identifiable information.

Surveys

From time to time our site requests information via surveys. Participation is completely voluntary. Information requested may include contact information (such as name and address) and demographic information (such as zip code or age range). Survey information is used to monitor and improve the Service.

Changes to This Policy

We may update this policy. When we make an important change, we will update the date at the top of this page and let Organizations know.

If you have a question about this policy or feel that we are not abiding by it, contact us by telephone at (925) 952-4519, by email at privacy@alternetways.com, or in writing at The AlterNetWays Company, LLC, 25A Crescent Drive #359, Pleasant Hill, CA 94523.